Privacy Policy

Introduction

sturdy-fold Technology Solutions Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard data when you interact with our website or use our services.

We operate in accordance with UK data protection legislation, including the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

Information We Collect

Information You Provide

When you contact us or use our services, you may provide:

Name and job title
Company name and address
Email address
Project details and business requirements
Any other information you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and geographic location
Browser type and version
Pages visited and time spent on site
Referring website addresses
Device information

How We Use Your Information

We use your personal information for the following purposes:

Responding to enquiries and providing requested information
Delivering technology solutions and services
Processing payments and maintaining financial records
Communicating about projects, updates, and support matters
Improving our website and service offerings
Complying with legal obligations

Legal Basis for Processing

We process your personal information based on:

Contract performance: Processing necessary to fulfil our contractual obligations when providing services
Legitimate interests: Operating our business, improving services, and communicating with clients
Legal compliance: Meeting obligations under tax, accounting, and other applicable laws
Consent: Where you have explicitly agreed to specific processing activities

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with:

Service providers: Companies that assist with payment processing, hosting, or business operations, bound by confidentiality agreements
Professional advisers: Lawyers, accountants, and consultants who require access for professional services
Legal authorities: When required by law or to protect our legal rights
Business transfers: In connection with any merger, acquisition, or sale of company assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission using SSL/TLS protocols
Secure server infrastructure with regular security updates
Access controls limiting data access to authorised personnel
Regular security assessments and audits
Staff training on data protection principles

Whilst we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but will notify you of any breach affecting your personal information as required by law.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

Client project records: Seven years after project completion (for financial and legal compliance)
Email correspondence: Three years from last contact
Website analytics data: Twenty-six months
Marketing consent records: Until consent is withdrawn, plus three years

After these periods, we securely delete or anonymise personal information.

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

Access: Request copies of your personal information
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information in certain circumstances
Restriction: Request limitation of processing in certain situations
Portability: Receive your information in a structured, commonly used format
Objection: Object to processing based on legitimate interests or for direct marketing
Automated decision-making: Not be subject to decisions based solely on automated processing

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse site usage. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under eighteen years of age. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Significant changes will be communicated to existing clients via email.

Contact and Complaints

If you have questions about this privacy policy or wish to exercise your data protection rights, contact us:

Email: [email protected]
Address: 42 Queensway, Birmingham, B4 6AT, United Kingdom

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Website: ico.org.uk
Telephone: 0303 123 1113